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ONLINE RETURN & EXCHANGE POLICY

We will accept returns and exchanges for items purchased Online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

THIRD PARTY PURCHASE RETURNS & EXCHANGES

Third party branded products purchased online cannot be returned in stores. Malibucameras.com Third Party orders must be returned by mail no more than 90 days after the purchase. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag.

U.S. ONLINE RETURNS & EXCHANGES

RETURN OR EXCHANGE ONLINE ORDERS BY MAIL USING THE PREPAID LABEL FOR EASE AND CONVENIENCE

Check one of the four boxes on the front of the invoice: Exchange, Refund, If this was a gift: Refund Me, or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the U.S. mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund. We offer free returns for shoes. Refunds will be issued in the form of original payment.

RETURN OR EXCHANGE BY MAIL ON YOUR OWN

If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid.

U.S. RETURNS ADDRESS

Please DO NOT send the returns to store in California. All returns MUST have RMA number and sent to one of the returns processing centers we provide along with RMA.

Check one of the four boxes on the front Exchange; Refund; If this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.

 

RESTOKING FEE

All returns are subject to 15% Restocking Fee.
 

INTERNATIONAL ONLINE RETURNS

INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR FREE RETURNS.
Orders shipped to addresses outside of the U.S. cannot be returned in stores, and must be returned by mail.

INTERNATIONAL RETURNS INSTRUCTIONS

Please call toll-free Tel (336)436-9140 and our customer service team will assist you with return instructions. You may also e-mail us at info@malibucameras.com. Retain order summary for your records. Refunds will be issued in the form of original payment. Packages must be returned prepaid.

 

ONLINE GIFT RETURNS AND EXCHANGES

If you have received a gift from Malibucameras that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check ‘If this was a gift: Refund Me,’a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box ‘If this was a gift: Refund the Giver,’ the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.


Privacy Policy

All information submitted to MalibuCameras is held private. We DO NOT sell customer data. Some data may be shared with third parties only if you, the customer agrees to participate in offers available through our site. If you accept such an offer, we will disclose your contact and billing information to that third party. All data collected is secured under 128bit Verisign protection.

Email Offer Subscriptions:

Upon placing an order through this Site, you will automatically be enrolled in the MalibuCameras.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You may request at any time to opt-out from our email promotion list by clicking here. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. Furthermore, We will never share any personally identifiable information which you have given to us with any third party marketers. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from MalibuCameras.com. In addition, if you have any questions about receiving communications from us you may email us at info@MalibuCameras.com at any time.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Security
Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by VeriSign's 128-bit secure server certificate, none of our customers' information is released and is all confidential. We DO NOT sell any of our customers' information.

Terms of Use and Disclaimer

MalibuCameras offers a full range of products produced by a variety of manufacturers. Please note that MalibuCameras.com does not in any manner allege any affiliation between the manufacturers and our corporation. All products that appear on MalibuCameras.com are the sole property of MalibuCameras, unless specified otherwise. Such materials protected by this copyright include, but are not limited to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. MalibuCameraswebsite is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with MalibuCameras.com you acknowledge and agree that at no time is MalibuCameras making any representation or warranty regarding the products purchased by you the consumer.

BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.